Don’t Pull Your Own Trigger

(Bit of an add-on to my last blog, but important, anyway.) It’s the week after Mental Health Awareness Week, which is the UK’s week-long answer to the American Mental Health Awareness Month – maybe a reflection of our shorter attention span or their inability to understand things quickly, who knows?  During this period I haveContinue reading “Don’t Pull Your Own Trigger”

Effective Memo Management

You’d be amazed how badly people deal with incoming mail. Not e-mail – that’s an essay in and of itself, but paperwork, including documentation received through electronic case management systems as well as internal memoranda and general mail. The main problem is a reluctance to deal with it, and that reluctance comes from the factContinue reading “Effective Memo Management”